South West Trains fares are ‘priced on demand’ says senior manager


Stakeholder manager Phil Dominey also told councillors about work the company is doing at stations across Surrey


Expensive peak-time rail fares from Surrey stations into Waterloo are ‘priced on demand’, according to a senior figure at South West Trains.

Phil Dominey, stakeholder manager at the train operator, made the comments while addressing the Elmbridge Borough Council overview and scrutiny committee at the Civic Centre in Esher on Wednesday evening.

“Rail fares can seem quite high – during the peak times it’s priced on demand, and our trains are mostly full,” Mr Dominey said. “We rely on the revenue, but we have a commitment to look at off-peak fares.”

Dominic Raab, MP for Esher and Walton, had suggested SWT treats commuters like ‘cash cows’ when he raised the issue in parliament at the end of October.

He mentioned the ‘steadily increasing overcrowding’ on peak-time trains from Woking to Waterloo.

At the committee meeting on Wednesday Mr Dominey admitted there is always work to be done in terms of passenger numbers.

He said: “It’s the capacity crunch; we need longer trains, so four carriages to eight, eight carriages to 10 and so on. Yet most are already at full length and at the busiest times we are full now.”

Mr Dominey stated a commitment by the rail company to increase capacity by 2019, and set out longer-term plans for 2043.

Earlier in the evening Mr Dominey presented councillors with a breakdown of ongoing and proposed developments at key stations in the borough.

At Walton he emphasized the importance placed on expanding the capacity to store bicycles.

He said: “The station is very highly used by cyclists and we are committed to cycling, and if you can improve storage then it can stop people putting them on trains.

“At Woking we built a 216 -bike space facility.

“We are looking to see if we can do something similar in Walton.”

Although unsure of the exact cost of such a scheme, Mr Dominey estimated it at £170,000 to £200,000, funded in partnership with a third-party. And there are further improvements planned.

“There will be a new accessibility footbridge with lifts, with building due to start in 2015,” he said. “We will look at the whole of the forecourt at the station. We would like to use it as a catalyst so we can really start to make a difference for Walton.”

He hopes more stations will have lifts and that by 2019-20 all trains will be disability-friendly.

In Weybridge Mr Dominey said: “We are looking at running a later train back from Waterloo, at 12.27am, subject to the Department for Transport wishing to purchase that option.”

Councillor Ian Donaldson mentioned an issue affecting Walton and Weybridge.

He said: “We have a problem with taxis. At Weybridge they queue up the road and on to what is a dangerous roundabout.”

Mr Dominey said this could be a forecourt issue, which SWT will review.