Are you a good neighbour? Do you want to protect vulnerable residents from rogue traders?
Signs an unwanted doorstep caller is visiting a neighbour:
- Traders have been cold calling in the area
- A builder’s van is parked nearby, particularly one that doesn’t include a company name or contact details
- Building or maintenance work on your neighbour’s garden or house starts unexpectedly
- Poor quality work is visible on the roof, driveway, or property
- Your neighbour appears anxious or distressed
- Your neighbour visits the bank, building society, or post office more frequently, particularly if they are accompanied by a trader
What can I do?
- Ask your neighbour in private — in person or on the phone — if things are OK
- If they are displeased, suggest calling a relative or carer on their behalf
- Note any vehicle registration numbers
- Keep hold of any flyers you have received through your door
- Ask if the trader has left any paperwork and put it in a clean food bag
- If you suspect a crime, call the Citizens Advice consumer helpline on 03454 04 05 06 or your local trading standards office
- If the situation with the trader becomes volatile, call the police
Materials for download
The following materials are available to download:
Welsh nominated neighbours guidance
Welsh nominated neighbours card
Welsh good neighbours guidance card
For all the latest National Consumer Week news follow us @tsi_uk